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By the RadioActive Media Team
Media buyers and their sales representatives have an interesting relationship. Yes, reps are supposed to get the most per spot that they can. Buyers are supposed to get each spot for as low as they can. It seems like the most adversarial of positions.
What happens when these apparently opposing forces join their efforts to serve one cause: providing superlative impact, service and value to advertisers? Can these forces all coexist? It can be a magical experience for all involved.
Here are some of the activities of outstanding reps. Please share your thoughts here or join our discussion at: http://j.mp/RepExc. We’re looking for the anecdotal comment. What did you (as a rep) or your rep do that was over the top in service, packaging or promotion that was stellar?
1) Share competitive spending. This can help the rep as well as the buyer in the event this new knowledge yields an increase in budget.
2) Be aware of activities in all forms of advertising and share news. Your buyer will be impressed by your interest to give them a head’s up about competitive campaigns.
3) Share examples of interesting creative, great promotions, appropriate specials, and station case studies.
4) Follow research reports. What might your buyer be interesting in seeing?
5) Learn your client’s planning dates. Provide estimates of trends in pricing and inventory. What should buyers expect around Olympics, political, next quarter, and next year?
6) Look for opportunities. Who do you think of when you have last-minute unsold inventory or another advertiser’s creative doesn’t show up in time? Do you ever surprise your clients with spots at no charge?
7) Make your buyer a star. Do you ever offer your buyers tickets to share with their boss?
8) When you read about an advertiser seeking a new agency, do you share that with your buyer?
9) Ask your buyers questions. What kinds of prizes, services, products, or cash might they make available for promotions that would extend their promotional exposure? Would they be interested in last-minute opportunities and be willing to keep creative ready to queue up and substitute instantly?
10) Do you offer remotes? What buyers have locations? What advertisers would like to work with retailers who have locations in a cross-promotion?
There are a myriad of small things reps do every day to help build relationships with their clients. Providing spot times before and after schedules, smoothing out traffic issues, and proactively calling with makegoods for spots missed or pre-empted are just a few of the things that make great reps special.
What gifts are important to you?
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